Infor eCommerce Integration FAQ
Will this work with our Infor version?
Clarity Connect integrates Infor CloudSuite Industrial, CSI and Syteline. Payment Hub lists Infor Syteline / CSI among its ERP integrations. Tell us your version in the consultation and Clarity scopes the connection around your setup.
Will an Infor upgrade break the integration?
Clarity builds an integration API layer between Infor and your store, which simplifies upgrading software and installing new features. Payment Hub needs no schema changes, no ERP-side custom code and no plugins to maintain across upgrades.
Can it handle our customer-specific pricing and ordering rules?
Pricing logic normally syncs with your ERP, and pricing tables support multi-tiered pricing. Roles control who can order or pay invoices, and each customer sees their own order history and invoices. Your consultation walks through your rules.
What syncs between Infor and the store?
Orders, inventory, customers and shipping information, with real-time inventory, production and shipping updates for customers. You enter data once and Clarity Connect sends it everywhere it needs to go. Your consultation scopes each data flow.
Who owns implementation and ongoing support?
Every project gets a dedicated project manager. Clarity builds in a development environment, launches after user acceptance testing, and trains your team. Maintenance stays at project rates for 12 months, and an SLA with guaranteed response times is optional.
Will the integration disrupt our live Infor system?
No. Clarity builds in a development environment and launches only after user acceptance testing.
Do we need to switch payment gateways?
No. Keep your gateway and negotiated rates. Clarity adds no transaction markup.
How long does an integration take?
Payment Hub can be live in as little as 2 to 4 weeks. Your consultation gives you a scoped estimate for the full integration.
How is pricing structured?
Core eCommerce features and project services are fixed-price. You pay a one-time fee for only the modules you use, with no per-transaction fees. Your consultation gives you the estimate.
Where does the integration run?
Your choice: self-hosted, a third party, or hosted by Clarity. Hosting carries a monthly fee. Hosting facilities are secure, card-access-controlled data centers with SSAE-16 / SAS70 / ISO certifications.